BILASPUR : Guru Ghasidas Vishwavidyalaya (GGV) continues setting benchmarks for inclusive campus governance. Specifically, the GGV Shravan Line welfare scheme stands out as a socially impactful student initiative.
The central university manages 22 successful welfare programs. Furthermore, the campus supports 10,000 students, 500 teaching faculty, 500 non-teaching staff, and 33 academic departments.
| Operational Parameter | Metric Value |
| Year of Official Launch | 2023 |
| Active Student Volunteers | 500+ Selected Students |
| Faculty Mentors Assigned | 6+ Senior Academic Staff |
| Specialized Service Domains | 6 Core Disciplines |
| Active Operating Schedule | Saturdays & Sundays |
| Total Senior Beneficiaries | 5,000+ Elderly Citizens |
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GGV Shravan Line Welfare Scheme Empowers Elderly Care
Origins and Evolution of the Campus Helpline
The concept originated during a winter evening in 2022. A group of students helped an elderly man struggling with pension paperwork near the campus gate.
Moved by his helplessness, the students guided him through complex documentation. Consequently, this compassionate interaction inspired a structured community helpline.
The administration launched the official platform in 2023 under Vice-Chancellor Prof. Alok Kumar Chakrawal. Additionally, university appointments under Prof. Pratibha J. Mishra keep operations aligned with community health standards. Today, the GGV Shravan Line welfare scheme delivers empathetic, legal, financial, and healthcare assistance across regional communities.
| Stage Name | Core Action | Service Delivery Outcome |
| Stage 1: Domain Screening | Initial interview & intake | Identifies exact support requirements |
| Stage 2: Mentor Allocation | Team assigned under 6 faculty | Ensures academic supervision |
| Stage 3: Field Operations | Visits to Koni, Sarkanda, etc. | Direct outreach across Bilaspur |
| Stage 4: Service Delivery | Legal, Health & Tech Support | Delivers targeted counseling |
| Stage 5: Follow-up Actions | Feedback collection & tracking | Maintains long-term elderly contact |
Multi-Disciplinary Services Delivered by Student Volunteers
The helpline relies on 500 student volunteers selected through structured interviews. Moreover, specialized faculty mentors guide these student teams across six core domains.
The initiative offers emotional connection through empathy listening. Volunteers assist with legal documentation, property rights, pension applications, and digital banking.
Additionally, healthcare volunteers share preventive medical awareness. Technical support teams teach senior citizens how to navigate mobile devices safely.
Therefore, the GGV Shravan Line welfare scheme addresses both practical administrative hurdles and emotional isolation.
| Service Domain | Primary Focus Area | Key Community Impact | Operational Lead Unit |
| Empathy Listening | Emotional Connection & Care | Reduces urban and rural elderly isolation | Social Work Department |
| Legal Counseling | Rights & Pension Paperwork | Simplifies documentation procedures | Law Department |
| Financial Support | Banking & Pension Tracking | Prevents digital financial fraud | Commerce Department |
| Health Guidance | Preventive Care Awareness | Connects elders with local healthcare | Public Health & Social Work |
| Technical Assistance | Mobile & Digital Tool Training | Builds digital literacy among seniors | Computer Science & IT |
| Psychological Care | Mental Health & Motivation | Boosts overall wellbeing and morale | Psychology Department |
Community Impact and National Education Policy Alignment
Field teams conduct weekend visits to Koni, Birkona, Sarkanda, Uslapur, Kududand, Jarhabhata, Railway Colony, and Mangla. Besides routine outreach, volunteers organize seasonal blanket drives and host campus visits for senior citizens.
The project has benefited over 5,000 elderly residents to date. Furthermore, the project aligns with National Education Policy (NEP) 2020 goals.
Ultimately, the GGV Shravan Line welfare scheme converts textbook learning into meaningful social impact.