IndiGo to compensate passengers over Rs 500 crore for flights canceled within 24 hours and for severe stranding at airports nationwide.
IndiGo announced on Friday that it anticipates the compensation amount will surpass Rs 500 crore for customers whose flights were canceled within 24 hours of departure and who were significantly detained at various airports nationwide.
In a statement issued on X , the airline stated, “Our objective is to make this refund process as transparent, straightforward, and hassle-free as possible for you.” We will receive compensation, which, based on our present assessment, will exceed Rs 500 crores, allocated to customers whose flights were canceled within 24 hours of departure and/or to those experiencing severe stranding at specific airports.
— IndiGo (@IndiGo6E) December 12, 2025
The airline stated that it is currently in the process of identifying flights where customers were significantly affected and stranded at airports on December 3, 4, and 5, and will contact all affected customers in January to ensure the seamless provision of compensation.
At this juncture, our primary objective through December 2025 is to ensure that all refunds for affected customers are processed promptly, efficiently, and with the highest level of urgency. Most of these have already been completed, and the remaining ones will be reflected momentarily, according to IndiGo’s statement on X.
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Earlier today, the airline announced that it is scheduled to operate over 2,000 flights nationwide today, with daily performance showing improvement since last week.
Demonstrating sustained operational normalization and stability over the past four days, IndiGo is scheduled to operate more than 2,000 flights today in accordance with its revised, scaled-down timetable. “All of our 138 operational destinations are interconnected, and our punctuality has remained consistently aligned with IndiGo standards,” the airline stated.
Yesterday, the airline conducted over 1,950 flights, with only four same-day cancellations, which were attributed to adverse weather conditions. All affected customers were promptly notified to prevent inconvenience.
Meanwhile, IndiGo has engaged Chief Aviation Advisors LLC, headed by Captain John Illson, a seasoned aviation expert, to conduct a root cause analysis of the recent operational disruption that impacted thousands of air travelers nationwide, particularly in major urban air travel centers.
Earlier today, the Directorate General of Civil Aviation (DGCA) summoned IndiGo Chief Executive Officer Pieter Elbers to inquire about the extensive flight cancellations that occurred last week.
DGCA has intensified its oversight of the airline in response to numerous flight cancellations and delays, implementing several measures to facilitate seamless operations.