Punjab Expands “Tuhade Dwaar” Scheme to 406 Services, Bringing Government Services to Your Doorstep
Punjab Government Expands “Tuhade Dwaar” Scheme with 406 Citizen-Centric Services
Punjab’s Governance Reforms Minister, Mr. Aman Arora, announced the significant expansion of the “Bhagwant Mann Sarkar, Tuhade Dwaar” initiative, making government services more accessible to the public than ever before. The scheme, which began in December 2023, has now grown to offer 406 services, up from its initial set of 43 services. This expansion is aimed at delivering essential government services directly to citizens’ doorsteps, saving them time and effort while simplifying administrative processes.
The Addition of 363 More Services
The expansion of the “Tuhade Dwaar” scheme introduces 363 additional services to the existing list, bringing a host of government services right to the citizens. These services include driving licenses, passport applications, police verification, utility connections, NOCs from district authorities, and tenant verification, among many others. The services now available cater to over 29 key government departments, providing crucial citizen-centric services without the need for individuals to visit government offices.
In an official statement, Mr. Arora emphasized that this initiative aims to reduce bureaucratic delays and eliminate the need for citizens to navigate complex procedures. By providing essential services directly to the doorsteps of residents, the Punjab government is enhancing efficiency, improving accessibility, and building trust with the people.
Simplifying Governance for the People
The “Tuhade Dwaar” scheme is a significant step towards improving governance in Punjab. With over 92,000 applications processed since its inception, the program has received overwhelming support from the public. Citizens no longer need to wait in long queues or visit government offices to complete paperwork. Instead, services are delivered directly to their homes, ensuring a seamless experience and reducing unnecessary delays.
This innovative initiative is particularly beneficial for the elderly, disabled, and those living in remote areas, who might find it difficult to access government services otherwise. The availability of over 400 services via the helpline number 1076 further empowers people to avail of services from the comfort of their homes.
Digital Transformation: Simplifying Processes
Over the past two years, Punjab has made significant strides in the digital transformation of public services. The state government has digitized over 77 lakh certificates, which citizens now receive directly on their mobile phones. This shift has saved valuable time and resources, cutting down on physical paperwork and allowing residents to access government-approved documents digitally.
Furthermore, officials including Patwaris, Sarpanches, Nambardas, and Municipal Corporation staff have been trained to process applications online, enhancing the speed and efficiency of service delivery. As a result, over 9 lakh applications have been processed digitally, streamlining the entire system and ensuring a faster response time.
A Transparent and Efficient Service System
The “Tuhade Dwaar” scheme is not just about convenience but also about fostering a transparent and accountable government system. The government encourages citizens to provide feedback on their experiences with the scheme, which plays a crucial role in continuously improving the quality of services.
So far, over 12.95 lakh citizens have rated the services, giving an average rating of 4.1 out of 5. This high level of satisfaction indicates the scheme’s success in meeting the needs of Punjab’s residents, and the government is committed to making further improvements based on public input.
Building a Better Punjab with Responsive Governance
The goal of this initiative goes beyond technological advances. It is about creating a responsive government that serves its citizens efficiently and transparently. Mr. Aman Arora, in his address, called on all citizens to take full advantage of the expanded services, underscoring the importance of making these reforms a part of everyday life. “These reforms are not just about technology; they are about building a more responsive and accountable government,” Arora said, urging citizens to experience the convenience and transparency of the scheme firsthand.
The “Tuhade Dwaar” scheme is a reflection of the Punjab government’s commitment to ensuring that every citizen’s needs are addressed promptly and efficiently. By offering doorstep delivery of essential services, the state government is creating a more inclusive and accessible system, making governance more people-centric.
A Look Forward: Continuous Improvement in Service Delivery
The expansion of this program is just the beginning of what is likely to be an ongoing effort to improve service delivery in Punjab. With the government’s focus on digital governance, the future promises even more streamlined processes, faster service delivery, and greater transparency. The success of the “Tuhade Dwaar” scheme serves as a model for other states looking to modernize and simplify their administrative systems.
Conclusion: A Landmark Initiative for Punjab’s Citizens
The expanded “Bhagwant Mann Sarkar, Tuhade Dwaar” scheme stands as a landmark initiative in the Punjab government’s efforts to revolutionize public service delivery. By bringing 406 essential services to citizens’ doorsteps and digitizing vital processes, Punjab is making significant strides toward a more accessible, transparent, and efficient government. As the program continues to evolve, it holds the promise of a future where citizens can easily access services, save time, and navigate bureaucracy with ease.